ITIL Foundation Training

Course Objective

UTAP Funding
Funding available for this course

ITIL Contributes value to the organization by alignment of IT to Business. By using ITIL service, quality can be improved, higher availability, gradual cost reductions and better cost-justification. Improve effectiveness to meet quality requirements, increase flexibility and adaptability (Adopt & Adapt).

ITIL help organizations in:

Target Student

The ITIL Foundation certification is open to individuals who require basic knowledge about the ITIL framework and how it will be executed to enhance the quality of ITSM within an organization, as well as IT professionals who work in organizations that have adopted and adapted ITIL and want to continue to make a contribution to an ongoing service improvement program or Application managers, project managers and business managers who are directly involved in IT.

Duration

3 Days

Time

9am to 5pm

Course Dates

27 - 29 Nov 2019

Course Fee

S$950.00

(Group Discount of 10% for 3 or more participants)

Training Venue

10 Anson Road #31-12
International Plaza
Singapore 079903

Available Funding

SDF Grant, UTAP Funding & SkillsFuture Credit

VTeach Pte. Ltd.

Tel: +65 6673 4479
admin@vteach.com.sg
www.vteach.com.sg

Course Content

Lesson 1: Introduction

Lesson 2: Service Management as a practice

Lesson 3: The Service Lifecycle

Lesson 4: Service Strategy Processes

Lesson 5: Service Design Processes

Lesson 6: Service Transition Processes

Lesson 7: Service Operation Processes

Lesson 8: Functions Processes

Lesson 9: Continual Service Improvement Processes