Customer Service Via Phone and Email

Course Description

You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.

Course Objective:

You will practice skills and apply principles for providing customer service remotely, via telephone and the web.

Course Content

Lesson 1: Managing the Customer's Initial Contact

Lesson 2: Addressing Customer Issues

Lesson 3: Closing Communications

 

 

 

Duration

1 Day

Time

9am to 5pm

Course Dates

Call for Dates

Course Fee

S$295.00

Group Discount of 10% for 3 or more participants

Training Venue

10 Anson Road #31-12
International Plaza
Singapore 079903

Available Funding

SDF Grant, UTAP Funding & SkillsFuture Credit

VTeach Pte. Ltd.

Tel: +65 6673 4479
admin@vteach.com.sg
www.vteach.com.sg