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Coaching and Counseling

Course Dates

Call for Dates

Course Specifications

Course length: 2.0 day(s)

Course Description

This course will assist you in understanding and implementing strategies that will help to motivate your work force.

Course Objective:

You will identify motivation and the factors that influence it. You will also implement managerial strategies to increase employee motivation, to improve job performance, and ultimately to create a self-motivated work force.

Identify employee motivation levels and needs.
Apply strategies to help motivate employees.
Apply strategies that create self-motivated employees.

Course Content

Lesson 1: Introduction to Coaching and Counseling

  • Definition of Coaching
  • Definition of Counseling
  • When to Coach
  • When to Counsel

Lesson 2: Problems Root Causes

  • Performance Problems Root Causes
  • Personal Problems that Affect Performance

Lesson 3: Giving and Receiving Feedback

  • Types of Feedback
  • Tips for Successful Feedback
  • Receive Feedback Effectively

Lesson 4: Plan and Conduct Coaching and Counseling Sessions

  • Coaching Session Guidelines
  • Performance Appraisals
  • When All Else Fails
  • Disciplinary Action
  • Termination


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